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Independant Complaints Mechanism (ICM) Policy

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Proparco set a mechanism where individuals, groups, communities or other parties who believe to be adversely affected by a project financed or planned by Proparco can make a complaint and will be heard by independent experts.

Individuals, groups, communities or other parties who believe to be adversely affected by a project financed or planned by Proparco can make a complaint and will be heard by independent experts.

The Independent Complaints Mechanism is a joint initiative with DEG - Deutsche Investitions und Entwicklungsge sellschaft and FMO - Netherlands Development Finance Company.

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