Annual Report Independent Complaints Mechanism DEG / FMO / Proparco January – December 2020

publié en  Mars 2021
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ICM annual report

As part of their commitment to act responsibly and transparently, in 2014, DEG and FMO established the Independent Complaints Mechanism (ICM) to ensure that individuals, groups, communities or other parties who believe to be adversely affected by a DEG and/or FMO-Financed Operation have the right to be heard and the right to raise complaints with both institutions where they believe there has been a breach of the organizations’ policies or procedures.

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