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With this document, Proparco introduces its Independent Complaints Mechanism (hereafter also: the ‘Mechanism’ or ‘ICM’) and accompanying Procedure. This document describes the structure and governance of the Complaints Procedure, which allows External Parties to file a Complaint concerning a Proparco-Financed Operation. In this way Proparco strives to implement a robust and independent procedure and to communicate transparently about it to stakeholders.

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