Independent Expert Panel

Proparco has set up a Complaints Office to administrate and coordinate the work regarding the E&S Independent Complaints Mechanism (ICM).
Independent Expert Panel
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The ICM is further supported by an Independent Expert Panel, which decides on the admissibility of a complaint and handles all subsequent processes.
The Panel is formed of three international specialists with expertise and experience in mediation, social and environmental issues, as well as in supporting complaints mechanisms.