Proparco is joining the Independent Complaints Mechanism (ICM) of its German and Dutch counterparts, DEG and FMO

published on 19 July 2018
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« We are delighted to announce that we will be establishing an independent complaints mechanism, which will allow external parties to file a complaint concerning a PROPARCO-financed operation. 
This will be in place by 31 January 2019.
The independent complaints mechanism ensures the right to be heard for complainants who feel affected by the negative environmental and/or social effect of a PROPARCO-financed operation in order to enable resolution of disputes and assist PROPARCO in drawing lessons learned for current and future operations.
Any complaint submitted to the independent complaints mechanism will be forwarded to the Independent Expert Panel by PROPARCO Complaints Office from the date specified above.”,
said Gregory Clemente, CEO of Proparco.